Privacy Policy

Thermador Repair Group (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you request appliance repair service or use our website, how we use it, and the choices you have.

Information We Collect

We collect information you provide directly and information gathered automatically when you use our website:

  • Contact details: name, phone number, email address, and service address when you book a repair or contact us.
  • Service details: appliance type, model number, and a description of the issue you report.
  • Website usage data: IP address, browser type, pages visited, and similar analytics data collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

  • Schedule, perform, and follow up on your appliance repair service
  • Communicate with you about appointments, estimates, and service updates
  • Respond to your questions and customer-service requests
  • Improve our website, services, and customer experience
  • Comply with legal obligations and protect against fraud

How We Share Your Information

We do not sell your personal information. We may share it only with trusted service providers who help us operate our business (such as scheduling, communications, or payment processing), and only to the extent needed to provide our services. We may also disclose information when required by law or to protect our rights, customers, or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, analyze traffic, and improve performance. You can control or disable cookies through your browser settings, though some features of the site may not function properly without them.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

You may request to access, correct, or delete the personal information we hold about you, and you may opt out of marketing communications at any time. Depending on where you live, you may have additional rights under applicable privacy laws. To make a request, contact us using the details below.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at (855) 920-0838 or info@thermadorrepairgroup.com.